Cancellation & Rescheduling Policy

Cancellation with 36+ Hours’ Notice
​

Appointments canceled or rescheduled at least 36 hours before the scheduled appointment time will not be charged a cancellation fee.

​

Late Cancellation — Less Than 36 Hours

​

Cancellations or rescheduling requests made less than 36 hours before the scheduled appointment may be subject to a 50% cancellation fee of the scheduled service price.

​

Same-Day Cancellation

​

Cancellations made on the same day as the appointment may be subject to a 75% cancellation fee of the scheduled service price.

​

No-Show

​

If the customer is not present or available at the scheduled appointment time and does not contact Tenutti’s Mobile Detail, the appointment will be considered a no-show. No-shows may be charged 100% of the scheduled service price.

​

Rescheduling

​

We understand that unexpected situations may happen. Customers may request to reschedule an appointment. Rescheduling with at least 24 hours’ notice will generally not result in a fee.

Repeated cancellations or rescheduling may require a deposit or full prepayment before another appointment can be scheduled.

​

Emergencies

​

We understand that genuine emergencies can occur. Cancellation fees may be waived at Tenutti’s Mobile Detail’s discretion depending on the circumstances.

​

Customer Responsibility

​

By booking an appointment with Tenutti’s Mobile Detail, the customer acknowledges and agrees to this Cancellation & Rescheduling Policy.

Tenutti’s Mobile Detail reserves the right to modify or waive cancellation fees at its discretion based on individual circumstances.

​

​

At Tenutti’s Mobile Detail, each appointment is reserved specifically for you. Because our mobile detailing services require scheduling, preparation, and travel time, we kindly ask that customers provide sufficient notice when canceling or rescheduling an appointment.